ok33's Privacy Policy

Introduction & Scope of Application

Welcome to the ok33 platform. This privacy policy describes how ok33 collects personal information from its users, the purposes for which that information is used, who it may be shared with, and what steps are taken to protect it.

This policy applies to ok33's website (ok33.wiki), mobile application, and all associated digital services. By using our platform, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and let our support team know.

ok33 takes user privacy very seriously. We are committed to ensuring your information is properly protected, and this policy is the formal statement of that commitment.

Information We Collect

ok33 may collect the following types of information:

2.1 Information You Provide Directly

When you open an account on ok33 or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Identity verification document details (national ID or passport number)
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you use the ok33 platform, certain information is collected automatically:

• IP address and device identification details
• Browser type and operating system version
• Login time, location, and session duration
• Pages visited and click patterns
• Gaming activity and betting history

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, ok33 may also receive limited information from trusted third-party service providers. Such information is always collected under a specific legal basis.

Purpose of Using Information

ok33 uses the information it collects for the following purposes:

• Account management: Completing the registration process, verifying identity, and keeping accounts secure.
• Service delivery: Running all platform services smoothly, including games, betting, transactions, and promotional offers.
• Customer support: Providing 24/7 live chat and email assistance and resolving complaints.
• Financial transactions: Processing deposits and withdrawals, detecting fraudulent activity, and preventing money laundering.
• Compliance: Meeting legal obligations and implementing responsible gaming policies.
• Platform improvement: Analysing user experience to improve service quality.
• Communication: Sending important policy updates, security notices, and service-related information.

ok33 never uses your information beyond these defined purposes. It is not sold or transferred to third parties for commercial purposes.

Sharing Information with Third Parties

ok33 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate the platform we work with trusted technology and payment partners — such as bKash, Nagad, Rocket, and Upay. These partners receive only the information necessary to provide their own services and operate under strict confidentiality agreements.

4.2 Legal Obligations

ok33 may be required to disclose information to relevant authorities to comply with court orders, government investigations, or applicable law. Such disclosures are always kept within the legal framework and limited to the minimum necessary.

4.3 Fraud Prevention

To ensure platform security and prevent financial fraud, limited information may be shared with third-party security specialists. This information does not reveal user identity and is used solely for pattern analysis.

Cookies & Similar Technologies

ok33 uses cookies and similar tracking technologies to keep the website and app running smoothly. Cookies are small data files stored on your device that improve the site experience.

5.1 Types of Cookies

• Essential cookies: Essential for keeping login sessions active, verifying security tokens, and running core site functions.
• Functionality cookies: Save your preferences (such as language settings) to give you a better experience on future visits.
• Analytics cookies: Collect anonymous statistics to understand which parts of the site are used most.

5.2 Cookie Controls

You can block or delete cookies through your browser settings. Keep in mind that disabling essential cookies may prevent certain site functions from working correctly — particularly login and payment processes.

Data Security Measures

ok33 follows industry-standard technology and processes to protect your information. Our security framework is organised at the following levels:

• SSL encryption: All data transmitted on the site is protected through 256-bit SSL/TLS encryption.
• Storage security: Stored information is held on encrypted servers, and multiple layers of access controls are used to prevent unauthorised access.
• Access controls: Only authorised personnel can access specific data, and every access is logged.
• Regular security reviews: Regular security audits are conducted to identify potential vulnerabilities.
• Incident response plan: A clear process exists for taking prompt and effective action in the event of a data breach.

There are always some inherent risks in transmitting data over the internet. While ok33 maintains the highest level of protection, it is not possible to guarantee complete freedom from risk. You are therefore advised to keep your login credentials private and to be cautious when using the platform on public networks.

Data Retention Period

ok33 retains your information only for as long as it is needed to fulfil the purpose for which it was collected or to meet legal obligations.

• Active account data: Retained for as long as the account remains active.
• Inactive or closed accounts: Even after an account is closed, certain data may be retained for a defined period for legal, regulatory, and fraud-prevention reasons.
• Financial transaction records: Retained for the applicable period in accordance with financial crime prevention regulations.
• Support communication records: Retained for a limited period to ensure service quality and for future dispute resolution.

Once the retention purpose has been fulfilled, ok33 securely deletes or irreversibly anonymises the data.

Your Rights

As a user of the ok33 platform, you have the following rights over your own information:

• Right to access: You may request information about what data we hold about you and how we use it.
• Right to rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your data be deleted, though data tied to legal obligations may not be possible to erase.
• Right to object to processing: You may object to the processing of your data for specific purposes.
• Right to portability: You may request to receive the data you have provided in a structured, commonly used format.
• Right to withdraw consent: Where data is processed on the basis of your consent, you may withdraw that consent at any time.

To exercise these rights, send an email to [email protected] or contact our support team via live chat. We will respond to your request within the appropriate timeframe.

Protection of Minors

ok33 platform services are for persons aged 21 and above only. We do not knowingly collect any information from minors.

ok33 carries out an age verification process at the time of account registration. If we become aware that a minor has opened an account using false information, that account will be closed immediately and the associated data will be deleted.

If a parent or responsible adult guardian believes that a minor in their care has opened an account on ok33, please contact [email protected] immediately.

Changes to the Policy

ok33 reserves the right to update this privacy policy at any time. If any significant changes are made to the policy, we will notify you in the following ways:

• By updating the "Last updated" date at the top of the page
• By sending a notification to your registered email
• By displaying a notice when you log in to the platform

If you continue to use ok33 after an updated policy is published, it will be assumed that you have agreed to the revised policy. You are therefore advised to read the policy carefully after each update.

If you have questions about whether any change applies to information collected before you closed your account, please contact our support team.

Contact Us

If you have any questions, comments, or data-related requests about this privacy policy, please contact the ok33 support team. Our team is active 24 hours a day, 7 days a week and provides assistance in both Bengali and English.